Help and common questions

Anyone 18 or older. You need a US mobile number that can receive texts.

Enter your US mobile number and complete the bot check. GapCrew texts you a code. Type the code in. If you are new, you will be asked a few questions first, including whether you want optional texts, and you confirm that you are 18 or older.

Check the number, wait a minute, then ask for a new code. Codes work for a short time only, and there are limits on how often one number can ask. If you replied STOP, text START to the number GapCrew texts you from to get sign-in codes again. Other texts stay off until you turn them on in the app. Still stuck? Email support@gapcrew.com.

Open the Me tab, then My availability. Pick the days and hours you are usually free and choose Save weekly hours. You can also change a single day. Employers see you only for jobs that fit inside your free time.

On an open job, GapCrew lists matching workers. You can invite a few of them with one tap, up to ten per job. The worker gets a short notice and can respond as they would to any job, or ignore it. Ignoring an invite has no penalty. An invite does not book anyone.

A worker says they are available. The employer then confirms the workers they want, and both sides are told. When all places are filled, the job stops taking responses.

Only the employer who posted the job and a worker whose booking is confirmed. Everyone else sees the city, ZIP code and rough distance. After a cancellation or the end of the job, the worker no longer sees the exact address.

Open the booking and choose to cancel. Pick a reason, and add a short note if you want to. The other person is told. Cancelling with a reason carries no penalty from GapCrew and is never shown in a review.

After a job, open My reviews from the Me tab and write a short review of how it went. Both reviews are hidden until both are in, or until 14 days have passed. You can change yours once while it is hidden.

Reply STOP to any GapCrew text. Reply HELP for contact details. You can also turn texts on or off in Text and phone alerts on the Me tab. To get sign-in codes again after STOP, text START to the same number. Message and data rates may apply.

Open the Me tab and choose Close my account at the bottom. Read what happens, type the words shown, and confirm. If you close by mistake, ask us within 30 days and an administrator can reopen it.